Question 1

Bulk orders enquiry.

Accepted Answer

Hi!

Yes, we do offer bulk order promotions.
Please submit an enquiry via this link o(https://www.thekiapfamily.com/contact-us)r feel free to contact us anytime.

Email: hello@thekiapfamily.com (hello@thekiapfamily.com)
WhatsApp/Telegram/Phone: +65 8280 5343

P.S. Educators and schools receive extra perks!  😊 🎓

Question 2

Do you need to install any additional software?

Accepted Answer

No.

Question 3

Do you need additional equipment?

Accepted Answer

No. But if you wish to transform your desktop area into a simple lesson platform, you may consider getting our double-sided white-board set here.(https://www.thekiapfamily.com/product-page/double-sided-whiteboard-set)

https://static.wixstatic.com/media/07cf30_ced8c4d756944b46b1278d088fa83a75~mv2.jpg

Question 4

Does it require batteries?

Accepted Answer

No.

Question 5

Do you have a tutorial?

Accepted Answer

Yes, please view the guide here.(https://drive.google.com/file/d/1-D310zvxR7Ps54swADdG6O7gwMlkA266/view?usp=sharing)
If you have any more questions please feel free to contact us here.(https://www.thekiapfamily.com/contact-us)

Question 6

Do you accept bulk orders?

Accepted Answer

Yes!
Please contact us here.(https://www.thekiapfamily.com/contact-us)

Question 7

Does the Kiap Kiap affect the clarity of my device's camera?

Accepted Answer

No.

Question 8

Is customization available?

Accepted Answer

Hi!

Yes, we do Name Personalisation and promotions for bulk orders.
We have various designs, from transparent to animal-design tags.

Please submit an enquiry via this link o(https://www.thekiapfamily.com/contact-us)r feel free to contact us anytime.

Email: hello@thekiapfamily.com (hello@thekiapfamily.com)
WhatsApp/Telegram/Phone: +65 8280 5343

P.S. Educators and schools receive extra perks!  😊 🎓

Question 9

What are the differences between the Classic Kiap and the upgraded Version 2 Kiap?

Accepted Answer

After consulting and learning from past customers and teachers, we developed the Version 2 Kiap. Some of the main different benefits are:

1) Added angle adjustment feature so now you can resume face-to-face communication with a simple flip as well as a better fit to different devices’ camera angles

2) A wider range of devices can now be compatible with the Kiap Kiap ranging from 3mm to 11.5mm  
3) Improved base material for production making it more durable and light.

4) Improved color and texture finishing.

Question 10

What devices are compatible with the Kiap Kiap?

Accepted Answer

The Kiap Kiap can be used on multiple devices with width from 3mm to 11.5mm such as iPads, Macbooks, laptops and iMac 24″.

Question 11

What meeting apps work with the Kiap Kiap?

Accepted Answer

The Kiap Kiap is compatible with all virtual meeting apps such as Zoom and Google-meets. You may find out more in our guide here.(https://drive.google.com/file/d/1-D310zvxR7Ps54swADdG6O7gwMlkA266/view?usp=sharing)

Question 12

Why is my image blur?

Accepted Answer

We apologise for the trouble that you are facing. Your Kiap Kiap does not alter the clarity of the device’s camera.

However, do allow us to offer some potential solutions to help increase the resolution:

1. 	Remember to remove the protective film of your new Kiap Kiap

2. 	Turn off any filters on the meeting app (background filters/blur feature)

3. 	Ensure a stable Wi-Fi connection on the receiving end and turn on the highest resolution.

For Zoom, please view this article.(https://support.zoom.us/hc/en-us/articles/115002595343-Enhancing-your-video-in-Zoom)
For Google Meets, please view this article.(https://support.google.com/meet/answer/9302964?hl=en&co=GENIE.Platform%3DDesktop)
4. 	Clean any marks or smudges on the mirror of your Kiap after prolonged use.

Question 13

Why is my image flipped (mirrored)?

Accepted Answer

Please view the guide here t(https://drive.google.com/file/d/1-D310zvxR7Ps54swADdG6O7gwMlkA266/view)o solve mirrored image problems. 
If you have any more questions please feel free to contact us here.(https://www.thekiapfamily.com/contact-us)

Thank you for your patience 💛
hello@thekiapfamily.com

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